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These general terms and conditions of sale apply to any sale and delivery to consumers (hereinafter "customer") of items sold on the website https://official.dimension-foot.com/ (hereinafter "Site"), by the company DMF, with its registered office at 10 bis rue de la gare 22100 Le Hinglé (FRANCE), SIRET number 51016726500048. Placing an order implies the customer's unconditional acceptance and full adherence to these general terms and conditions of sale. Any document other than these general terms and conditions of sale, including catalogs, brochures, advertisements, instructions, has only an informative and indicative value, and is not contractual.
Article 2
Ordering items.
By order, it is understood any order for items offered on the DIMENSION FOOT Site, and confirmed by DIMENSION FOOT in writing, especially by email. DIMENSION FOOT is free to use third-party services to execute the order.
We offer a customization service for our products; we invite you to consult our "CUSTOMIZATION" section on our DIMENSION FOOT store to know the default font used.
In accordance with Article L 121 20 2 of the Consumer Code, personalized items or items offered with flocking (name / number) are neither returned nor exchanged. Any order for a personalized item being processed cannot be canceled or modified.
NO EXCHANGE OR REFUND FOR FLOCKED ITEMS.
Article 3
Delivery.
Delivery is made to the address specified by the Customer. The delivery times indicated in the "Delivery" section of our Site are given for information purposes only; these depend in particular on the availability of carriers and the order of arrival of orders. For any order of personalized products, an additional delivery time of about 2/3 days may be observed. DIMENSION FOOT endeavors to respect the delivery times indicated at the acceptance of the order, except in cases of force majeure or circumstances beyond its control, such as strikes, frost, fire, storms, floods, epidemics, supply difficulties, without this list being exhaustive. The sending of international parcels to a country outside the EU is subject to the conditions of payment of customs duties calculated according to the Common Customs Tariff (CCT) or the flat-rate taxation. In case of delivery problems, only the confirmation from the carrier serves as proof of parcel distribution. In case of loss or damage to the parcel, our customer service undertakes to resend the order. We cannot be held responsible for thefts or other damages to the parcel once it has been delivered by the carrier. Upon delivery against signature, the customer undertakes to check the condition of the parcel, which must show no signs of alteration (neither opened, nor resealed, nor re-taped); in this case, he must then refuse the parcel and issue a reservation. Failure to take this step will result in no claim being accepted. DIMENSION FOOT reserves the right to deliver the ordered products in several installments.
Article 4
Right of withdrawal.
The customer has a period of 14 clear days from receipt of the items to exercise his right of withdrawal and 14 days to proceed with the return shipment, without having to justify reasons or pay penalties, except for the return costs which he bears, except for any personalized item (with flocking applied on it) which are neither returned nor exchanged (cf article L 121 20 2 of the Consumer Code). Returns must be made to the address of the registered office indicated in Article 1 above. Only the price of the returned item(s) and the initial shipping costs of the item(s) will be refunded, no exchange is provided. Note that items must be returned in their new condition, without wear, and without having been hand washed or machine washed, failing which the return will not be accepted.
You can send us your request directly by email to this address: service-client@dimension-foot.com
Article 5
Returns.
Any claim must be made to the address of the main establishment indicated in the article.
Any returned item must be reshipped in its original packaging without having been used except in the normal fitting for quick size check.
Apparent defects: The products offered for sale on the Site undergo quality control by DIMENSION FOOT before shipment to ensure the customer against any apparent defect. However, if an apparent defect or shortage is found, please inform DIMENSION FOOT's customer service as soon as possible by email: service-client@dimension-foot.com. In the event of an apparent defect resulting from transportation, a claim will then be addressed by DIMENSION FOOT to the carrier whose identity is indicated on the package.
In accordance with Article L 121 20 2 of the Consumer Code, personalized items or items offered with flocking (name / number) are neither returned nor exchanged. Furthermore, any order for a personalized item being processed cannot be canceled.
NO EXCHANGE OR REFUND FOR FLOCKED ITEMS.
Return costs will be borne by DIMENSION FOOT only in the event that an apparent defect or shortage is actually found by DIMENSION FOOT or its agent. When, after inspection, an apparent defect or shortage is actually found by DIMENSION FOOT, the customer can only ask DIMENSION FOOT for the replacement of non-compliant items, and/or the addition of missing items at his expense, without the customer being entitled to any compensation or cancellation of the order.
Any item that has not followed the recommendations above will not be returned or exchanged.
Article 6
Rate / Price.
Prices are set by the rates in effect as displayed on the Site, on the day of placing the order subject to availability on that date. They are always in Euros, all taxes included (according to the French VAT rate in force on the day of the order) and excluding shipping and delivery costs. The amount of shipping and delivery costs is accessible on the Site and indicated in addition to the price of the order before validation of the cart by the customer. Potential customs duties are the sole responsibility of the customer.
DIMENSION FOOT reserves the right to modify its rates at any time. However, DIMENSION FOOT undertakes to invoice the ordered items at the prices indicated on the Site at the time of registering the order.
Article 7
Payment Terms.
Orders are payable exclusively in Euros, by Credit Card, PayPal Account, and Bank Transfer. The order will only be validated upon receipt and validation of payment by DIMENSION FOOT.
When you purchase an item with PayPal, you benefit from the "delivered or refunded" guarantee.
In case of doubt about the identity of the customer, his address, or the holder of the means of payment, DIMENSION FOOT reserves the right to submit the validation of the order to the production of identity and/or domicile documents, said request for documents intervening online during the order process or immediately thereafter, and giving the customer the possibility either to change the means of payment to avoid the production of the document, or to cancel the order. In any case, DIMENSION FOOT will proceed to the destruction of the produced documents upon validation of the order.
Article 8
Availability of items.
The items displayed on the Site are deemed available unless otherwise indicated of stock depletion with our supplier before placing the order. In the exceptional case of an item being unavailable revealed after placing the order, the customer will be informed by any means within 72 hours of placing the order and refunded the payment if it has been collected by DIMENSION FOOT, within a maximum period of one week from the payment.
Product photos are non-contractual. The prices, descriptions, and colors of the products on our internet store are for indicative purposes only and may be modified depending on supplies, economic conditions, or circumstances. Note that the interpretation of colors will vary from one computer screen to another, distorting the actual color of the product.
Article 9
Reservation of ownership.
The transfer of ownership of the items is suspended until full payment of their price and delivery costs by the customer, even in the case of granting payment terms.
Article 10
Legal Warranty of Conformity.
The consumer benefits from:
- a period of two years from the delivery of the goods to take action;
- can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code:
"In the event of non-compliance, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost compared to the other method, taking into account the value of the goods or the significance of the defect. It is then required to proceed, unless impossible, according to the method not chosen by the buyer. NOTE: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force."
He is also exempted from providing proof of the existence of the defect of conformity of the goods during the six months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
This reminds that the legal warranty of conformity applies independently of any commercial warranty that may be granted. It also reminds that the consumer may decide to implement the warranty against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code:
"The seller is bound by the warranty because of the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have given it a lower price, if he had known them."
and that in this case, he can choose between canceling the sale or reducing the selling price in accordance with Article 1644 of the Civil Code:
In the case of Articles 1641 mentioned above and 1643: "He is bound by the hidden defects, even if he did not know them, unless, in this case, he has stipulated that he will not be obliged to any warranty.", the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.
Article 11
Force Majeure.
The items displayed on the Site are deemed available unless otherwise indicated of stock depletion with our supplier before placing the order. In the exceptional case of an item being unavailable revealed after placing the order, the customer will be informed by any means within 72 hours of placing the order and refunded the payment if it has been collected by DIMENSION FOOT, within a maximum period of one week from the payment.
Product photos are non-contractual. The prices, descriptions, and colors of the products on our internet store are for indicative purposes only and may be modified depending on supplies, economic conditions, or circumstances. Note that the interpretation of colors will vary from one computer screen to another, distorting the actual color of the product.
Article 12
Data Protection.
DIMENSION FOOT undertakes to protect the personal data of the customer. Under the Data Protection Act No. 78-17 of January 6, 1978 and in accordance with Articles 39 and following of the said law, any person may obtain rectification or deletion of information concerning them by contacting DIMENSION FOOT's customer service located at the registered office indicated in Article 1.
Article 13
Applicable Law.
Any question relating to these general terms and conditions of sale and to the sales they govern, which is not covered by the contractual provisions herein, shall be governed by Italian law to the exclusion of any other law.